Privacy Policy– Claw and Cane prints

PRIVACY POLICY

In this policy, “Claw and Cane Print”, "us", "we" or "our" means Debbie Gammie trading as Claw and Cane ABN 36 584 659 088.

We are firmly committed to privacy and are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“the Act”).

This Privacy Policy (“Policy”) explains how we collect, use and disclose your personal information when you interact with us through our website and e-commerce store (“Platform”). This may include:

· browse our website (clawandcaneprints.com.au);

· place an order for our photographic prints (framed or unframed);

· provide your details for payment and delivery;

· contact us with enquiries, complaints or feedback; or

· sign up to receive updates, offers or marketing communications.

The protection of your privacy is very important and we have adopted the following practices to safeguard the confidentiality of your personal information.

WHAT IS PERSONAL INFORMATION?

When used in this policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses). If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

WHAT INFORMATION IS COLLECTED BY US?

The categories of information we collect can include:

What Information We Collect

The categories of personal information we collect include:

a. Information You Provide to Us

When you make a purchase or interact with our website, we may collect:

your name, email address, phone number and billing/delivery address;
payment details (processed securely by third-party providers – we do not store full card details);
information you provide if you create an account (such as login details); and
any preferences you select for receiving marketing or promotional communications.

b. Information About Your Use of Our Website

We may collect information about how you browse and interact with our website. This may include your order history, items you view, pages visited, and how you navigate our site. This information helps us improve our services and your shopping experience.

c. Cookies and Similar Technologies

We use cookies and similar technologies to:

recognise you when you return to our website;
keep track of your shopping cart;
analyse website traffic and performance;
improve our website and services; and
assist in fraud detection and security.
You can manage or disable cookies through your browser settings, though some parts of the site may not function properly without them.

d. Your Communications with Us

If you contact us (for example, by email, through our website, or on social media), we will collect the content of your communications and any details you choose to provide so we can respond to your enquiry or resolve your issue.

Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose your personal information so that we can operate our online store and provide you with a safe, reliable and enjoyable shopping experience.

Specifically, we may use your information to:

Process and fulfil your orders – including confirming your purchase, processing payment, arranging shipping, and providing order updates.
Administer your account – if you choose to create an account, we use your information to set up and maintain it.
Provide customer support – to respond to your enquiries, resolve issues, and handle returns, refunds or complaints.
Improve our website and services – to understand how customers use our site, monitor performance, and make improvements to our products, services and user experience.
Send you marketing (with consent) – where you have opted in, to send updates about new products, special offers or promotions, with the ability to unsubscribe at any time.
Protect our business and customers – to detect and prevent fraud, misuse or illegal activity, and to ensure the security of our website and transactions.
Comply with legal obligations – to meet requirements under Australian law, including record-keeping and consumer rights obligations.

We will not sell your personal information. We only share it as described in this Policy, for example with trusted third-party providers who help us process payments, deliver orders, or support our website.

DATA SECURITY

We aim to protect your personal information from loss, unauthorised access, use, modification or disclosure, and against other misuse. Among other things, we safeguard our IT systems against unauthorised access including the use Secure Socket Layer (SSL) to establish an encrypted connection between a browser or user's computer and our server or website. We also ensure that access to your personal information within our database, is only available to our staff who need to have access in order to do their work.

If a data breach occurs, such as if personal information that we hold is subject to unauthorised loss, use or disclosure, we will respond in line with the Office of the Australian Information Commissioner's Data breach notification—A guide to handling personal information security breaches. We will aim to provide timely advice to you to ensure you are able to manage any loss (financial or otherwise) that could result from the breach.

Sharing Personal Information with Third Parties

We only share your personal information with third parties where it is necessary to operate our business, provide our services, or as required by law. This may include sharing information with:

Service providers who work on our behalf – for example, third-party vendors (including Frame Now), contractors and technology partners who provide services such as website hosting, IT support, fraud detection, analytics, and marketing tools.
Payment processors – trusted third-party payment providers (such as Shopify Payments, PayPal, or Afterpay) that securely process your transactions.
Shipping and fulfilment partners – including our production partner (currently Frames Now) and delivery providers such as Australia Post or couriers, to ensure your order is produced and delivered to you.
Legal and regulatory authorities – where we are required to do so to comply with laws, regulations, court orders, or other legal processes.
Business transactions – if our business is sold, merged, reorganised, or transferred, your information may be disclosed to potential or actual purchasers or advisers as part of that process.
Protecting our rights and safety – to prevent or investigate fraud, misuse, or other unlawful activity, or to protect the rights, property and safety of Claw and Cane Prints, our customers, or the public.

By using our website and providing your personal information, you consent to us sharing your information with these trusted third parties for the purposes described above. We do not sell your personal information.

UPDATING YOUR PERSONAL INFORMATION

It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed.

If you wish to make any changes to your personal information that we hold about you, you should contact us to have it updated. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.

ACCESSING YOUR PERSONAL INFORMATION

We will provide you with access to the personal information we hold about you, subject to limited exceptions in the Act as outlined below.

You may request access to any of the personal information we hold about you at any time. For security purposes, before we provide you with personal information, we may ask you to provide evidence of your identity.

To access personal information that we hold about you, use the contact details specified below. We may charge a fee for our reasonable costs in retrieving and supplying the information to you.

Denied access to personal information

There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be where the disclosure of such information would breach the privacy of other users, or if your request is vexatious.

A written explanation will be provided to you if we deny you access to your personal information we hold.

HOW YOU CAN COMPLAIN ABOUT A BREACH OF PRIVACY?

If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy please, contact us using the contact information below and provide details of the incident so that we can investigate it.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Please contact our Privacy Officer at contact@clawandcaneprints.com.au

For more information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner at:

Website: www.oaic.gov.au

Post: GPO Box 5218 Sydney NSW 2001

Email: enquiries@oaic.gov.au

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Policy from time to time. If we make changes to this Policy, we will change the "Last Revision" date below and will post the updated Policy on this page.

LAST REVISION DATE

This Policy was last revised on 26 August 2025